Customer service
Returns Policy
Return unused items in their original packaging within 30 days of delivery. Here is how to start a return, what condition items need to be in, and how your refund works.
In this policy
At a glance
| Send-back period | 30 days from delivery |
|---|---|
| State of the item | Unused and in the original packaging |
| First step | Write to support@aosportinggoods.com; our reply has your return authorization and the address returns go to |
| Return postage cost | Covered by the customer |
| Refund timing | Within 5 business days once the return arrives, to the original payment method |
Returns are open for 30 days after delivery on anything unused and in the original packaging. Get a return authorization and our return address from support@aosportinggoods.com before anything ships. The customer covers return postage. Once the return is in our hands, we credit the original payment method within 5 business days.
Your 30-day window
You have 30 days from delivery to return an item. Email us for a return authorization first, then send the item back within that window. The delivery date is the one shown in your carrier tracking.
What we take back
Returns need to be unused and in the original packaging. For a ball, bat, glove, net or bag, that means no game time, no practice reps and no wear: it comes back the way it left the warehouse. Please send back every part that came in the box, including accessories, hardware and printed instructions.
Kits. A kit comes back as one full set, with everything that shipped in it and all of it unused and in the original packaging, and we refund what you paid for the kit. We do not take back part of a kit. If one item in a kit arrives damaged or defective, or is the wrong item, that item is handled as a problem on arrival instead.
If a return reaches us used, damaged by use, or without its original packaging, it does not meet this condition. We will email you about it before anything else happens.
Sending it back
- Email support@aosportinggoods.com and tell us three things: your order number, which items are coming back, and why.
- Our reply carries your return authorization and the address returns go to. Ship there, not to the company address at the bottom of this page.
- Pack the item in its original packaging, put the authorization details inside the box, and ship it with a service that gives you a tracking number.
- Hold on to the tracking number. It is how we find a return that goes astray.
Returns sent without an authorization may not be matched to your order, which delays your refund.
Postage
The customer covers the cost of sending a return and picks the carrier and service. A tracked, insured service is the safe choice, because a refund can only go out once the return reaches us.
Getting your money back
When your return arrives, we check it against the condition above. Your refund goes to the original payment method within 5 business days of the return reaching us, and a confirmation email follows the day it is issued.
The refund is what you paid for the items that came back. A kit is refunded as one set, at what you paid for the kit, and part of a kit is not taken back. Your original order went out with free standard shipping, so the refund has no shipping line to add back, and what you spend on return postage stays with you. Once we issue a refund, your card issuer decides how quickly it appears on your statement.
Want something different?
Exchanges work as a return plus a new order: send the unused item back under this policy for a refund, then order the one you want. The new order is paid for separately.
Problems on arrival
Did something show up damaged or defective, or is it the wrong item? Hold off on sending it back. Email support@aosportinggoods.com within 30 days of delivery and include the order number and a couple of photos of the item and the box. We reply with what to do next. The Shipping Policy covers packages that arrive damaged or go missing in transit.