Customer service
Shipping Policy
Standard shipping is on us for orders to the contiguous U.S.. Here is when your order leaves the warehouse, how long delivery takes, and what to do if a package goes wrong.
In this policy
At a glance
| Shipping charge | None on standard shipping to the contiguous United States |
|---|---|
| Leaves our warehouse | Within 2 business days of ordering |
| In transit | 3 to 7 business days |
| Carried by | USPS or UPS |
| Outside the delivery area | Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses and other countries |
There is no charge for standard shipping anywhere in the contiguous United States. Orders are boxed up and out the door within 2 business days, travel by USPS or UPS, and take 3 to 7 business days to arrive. Our delivery area is the contiguous United States: the 48 contiguous states plus the District of Columbia. There is no delivery to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses or anywhere outside the United States.
Where we deliver
Our delivery area is the contiguous United States: the 48 contiguous states plus the District of Columbia. There is no delivery to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses or anywhere outside the United States.
Your order goes to the address you type at checkout, so give it a second look before you place the order.
What shipping costs
Shipping costs nothing on any order to the contiguous United States, however small or large. The checkout total covers the items and getting them to you.
Packing your order
Packing time is counted in business days: Monday to Friday, leaving out U.S. federal holidays. Your order is packed and with the carrier within 2 of them. Order on a Saturday, a Sunday or a holiday and the count begins on the next business day.
If you spot a mistake in your order or your address, email support@aosportinggoods.com as soon as you can and include your order number. We can make changes until the order leaves the warehouse. Once a package is with the carrier, we cannot change its address.
Time in transit
After an order leaves the warehouse, delivery takes 3 to 7 business days by USPS or UPS. Box size and delivery address decide which carrier gets each package. Counting processing and transit together, allow up to 9 business days from the day you order to the day it arrives.
Those delivery windows come from the carrier and can slip. Storms, busy seasons and a missing apartment or suite number are the usual reasons. If your order is running later than the times above, email us and we will check with the carrier for you.
Following your package
When your order leaves the warehouse, we email the carrier name and a tracking number to the address you entered at checkout. A new tracking number can take a little while to show movement after the label is created.
If you have not received a tracking email within 2 business days of placing your order, check your spam folder, then email support@aosportinggoods.com with your order number.
Package problems
Damaged in transit. Email support@aosportinggoods.com within 30 days of delivery with your order number and a few photos: the item, the box and the shipping label. Hang on to the packaging for now. We reply with the next step before anything goes back.
Something missing from the box. Check all of the packing material first, then email us with your order number and a list of what is missing.
Marked delivered but not received. Look around the delivery spot, your mailbox or parcel locker, and with neighbors or your building office. Carriers sometimes mark a package delivered shortly before it arrives, so give it until the end of the next business day. If it still has not turned up, send us the order number and we open a trace with the carrier.
Sending something back
Want to send something back? Our Returns Policy covers the return window, the condition an item needs to be in, and how refunds work.